FAQ

The Comfy® mattress

What sets the Comfy® mattress apart?

The Comfy® mattress offers a pleasant and comfortable lying surface and adapts optimally to the body. It is particularly suitable for people who want to lie a little more firmly and want greater support.

What is the quality of the Comfy® mattress? 

The Comfy® mattress has a density (RG) of 30 kg/m³, which speaks for solid quality and longevity. This density offers an excellent balance between price-performance ratio and long-lasting sleep experience.

Which sleeping positions are suitable for the Comfy® mattress? 

The Comfy mattress is ideal for back and stomach sleepers. It provides excellent support and comfort in these positions.

Is the Comfy® mattress suitable for allergy sufferers? 

Yes, the Comfy mattress is made of hypoallergenic material and is therefore also suitable for allergy sufferers.

The Kalma® mattress

What distinguishes the Kalma® cold foam mattress?

The Kalma® cold foam mattress is characterized by its excellent point elasticity, breathability and dimensional stability. It offers a comfortable, medium-firm lying surface and is particularly durable.

What advantages does cold foam technology offer?

Cold foam has excellent point elasticity, which provides the body with targeted support. In addition, the good air circulation ensures a pleasant sleeping environment.

Who is the Kalma® mattress particularly suitable for? 

The Kalma® mattress is ideal for people who prefer a medium-firm mattress and appreciate a cooling sleeping environment. It is also suitable for people who often change their sleeping position.

What is the quality of the Kalma® mattress? 

The Kalma® mattress has a density (RG) of 40 kg/m³, which indicates high material quality and exceptional durability. This higher density ensures better support and a longer lifespan for the mattress.

The Premix® Orthopedic mattress

What sets the Premix® orthopedic mattress apart?

The Premix® orthopedic mattress offers specially developed support for the back and joints. It is particularly designed to meet orthopedic requirements and prevent back problems.

Which sleeping positions are suitable for the Premix® mattress?

The Premix® mattress is suitable for all sleeping positions, but offers particular comfort for back and side sleepers thanks to its targeted support and pressure relief.

Is the Premix® mattress also suitable for heavier people?  

Yes, the Premix® mattress is suitable for people with a higher body weight as it offers high stability and durability.

What is the quality of the premix mattress?

The Premix mattress is equipped with an additional viscose layer that offers excellent pressure relief.This viscose layer adapts individually to the contours of the body and ensures a particularly comfortable and ergonomic sleep.

Warranty conditions for your Moebelpartner mattress

The warranty is completely free for the first two years after the date of purchase.

From the 3rd year onwards we grant the following percentage discounts on the proven purchase price:

In the 3rd year: 50%

In the 4th year: 65%

In the 5th year: 80%

In the 6th year: 90%

We offer a 2-year guarantee on the mattress cover.

If you have any questions about the warranty or need assistance, please do not hesitate to contact us.

Shipping within the Federal Republic of Germany (except islands): shipping is free for orders over 49.00 euros.

The mattresses from Moebelpartner are sent by a shipping company that specializes in the transport of mattresses. The mattress is sent rolled up as a safe and space-saving packaging method.

Shipping time is usually 3-7 working days. As soon as your order is ready for shipment, the shipping company will receive all the information necessary to deliver the mattress.

You will be informed by telephone and email about the exact delivery day. This way you know exactly when you can expect your mattress to arrive.

If the suggested delivery day does not suit you, you have the option of rescheduling the date. You can arrange a new delivery date that suits you.

The objection period refers to the period within which you have the right to object to a contract or order. Typically, this is a legal deadline that allows you to cancel or change your order within a certain period of time after purchasing or entering into a contract.

For online purchases and distance selling contracts, the statutory objection period is usually 14 days. This period begins from the day on which you received the goods or, in the case of services, from the day on which the contract was concluded.

In order to exercise your right to object, you must inform us in writing within the objection period. This can be done by email, post or via an online contact form. Make sure your message contains all relevant information, such as: B. Your order number and the products to which the objection relates.

You should be careful when unpacking the rolled mattress. Cut the packaging bubble wrap or cardboard with scissors or a knife, but avoid damaging the mattress itself. Be careful not to tear or cut the mattress.

It is not necessarily recommended to use the mattress immediately after unpacking. Ideally, leave the mattress unrolled in a well-ventilated area for 24 hours to allow it to fully develop. This helps smooth out any wrinkles and achieve the full size of the mattress.

After unpacking, the mattress usually needs 24 hours to reach its final shape. In some cases it may take up to 48 hours for the mattress to fully develop to its original size and shape.

It is recommended to rotate and turn the mattress at certain intervals. This makes a significant contribution to the service life and therefore sustainability for the environment. It helps prevent hollows and bumps and ensures continuous comfort and support.

It is recommended to flip and rotate the mattress every 3-6 months. During the first six months after purchase, you may want to turn the mattress more frequently to ensure it settles evenly.

The smell you notice after unpacking your new mattress is a normal process and results from what is known as “off-gassing.” This process occurs when volatile organic compounds (VOCs) trapped during production and packaging are released.

No, the smell is usually not harmful and should disappear after a few days. The VOCs released are present in very small quantities and do not pose a health risk.

The smell should completely disappear within 48 to 72 hours after unpacking. In some cases it may take up to a week for the smell to completely disappear.

To get rid of the smell faster, you can:

Defects caused by improper use after delivery are excluded from the guarantee. This includes cuts, tears, nicks, scratches and dirt caused by the customer. Also excluded are common changes in the firmness or height of the mattress, including a reduction in height of up to 15%, which is considered normal.

The warranty does not cover incidental or consequential damages. This includes damage caused by incorrect assembly, improper handling or care. Zippers and cover handles are also not covered by the durability guarantee.

The guarantee applies exclusively to use indoors. Damage caused by use outdoors or in a damp environment, as well as the formation of mold, are excluded from the guarantee. Changes in the color of mattress foams and the formation of wrinkles in the cover caused by adjusting the spring base will not be accepted as a reason for complaint.

The repair or replacement of a defective product does not lead to an extension of the warranty period. Heavily soiled mattresses for which inspection or repair is unreasonable for hygienic reasons are also excluded from the guarantee.